Order and delivery

You have two options: During the ordering process you can select the "Deliver to another address" option or you can contact our customer service team by sending an email to contact@nyo-shop.com or via our contact form and we will change the delivery address if the parcel has not been shipped yet.

You can order from us as a guest or open a customer account when paying at checkout.


We ship within Poland, Germany and Austria. It's always free.

Orders placed before 1:00 p.m. will be shipped the same day (on business days). Typically, your order will arrive within 1-2 days.

When your order leaves our warehouse, you will receive a shipping confirmation by e-mail. This will include a link to track your shipment.

Please note: If you order replacement heads only, you will not receive a tracking link as we post them and will fit through any normal mailbox.

We're sorry to hear that! Of course, we will fix the problem at no cost to you. Please contact our customer service via email contact@nyo-shop.com or contact form.

Our products are only packed in cardboard boxes for shipping, and the filling material is only paper. We also print our invoices on recycled paper.


You are not satisfied with our product? No problem - click on Returns in the footer and follow the instructions on the page.

Yes, of course. Simply send your request to our customer service team by email to contact@nyo-shop.com or via our contact form


We recommend replacing the replacement head every two or three months. This will avoid wilted and unhygienic replacement heads.

Our Pro Sonic sonic toothbrush produces up to 64,000 vibrations per minute with a full sweeping motion. Vibrations are generated in the Pro Sonic tip and then transferred to the replaceable head. The result is mechanical removal of the biofilm, which ensures optimal tooth cleaning. Additionally, the NYO Perfect Smile heads have a surface for cleaning the tongue for even better and complete hygiene.

Yes, battery status is indicated by the battery icon. Pro Sonic lets you know when it needs to be charged: When the battery icon is lit, the battery is low.